Service Level Agreements ( SLA’s) and Training
IBN Technologies offer Service Level Agreements ( SLA’s) where we are responsible for maintaining all equipment and software programs.
The after sales service on the systems which we supply includes:
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Programming
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Maintenance
- Repairs and
- Upgrading
Our SLA contract also includes 24/7 telephonic support. You as client can thus have the peace of mind that we will be on site to assist you should any problems arise.
It should be noted that the Service Level Agreement entails that the training being done by IBN Technologies are only available to those (companies) that make use of our services.
Something that not all people are aware of concerning Service Level Agreements is the fact that it can be adjusted and updated at any time; it is thus not a fixed document that can never be changed ever again. Both IBN and you as our customer are able to review the Service Level Agreements from time to time. Changes can be made if both parties agree on it. These can include any of a number of things.